The owner of the online store https://vilni.design/ (hereinafter referred to as the online store) is Volia Knitters OÜ. VAT: EE102476095, Company number: 16463558, located at Tänassilma tee 23, Tänassilma küla Saku vald Harju maakond, Estonia, 76406.
The validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay and Liisi ID
- Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma
- Visa / MasterCard credit card payments
NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.
The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed about it as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Goods are shippedto all EU/EEA countries and Ukraine. We send orders by Omniva logistics company (for EU/EEA countries), NovaPoshta – in Ukraine. Delivery usually takes 7-14 days, but delivery time may change depending on the country of delivery and the operation of postal services.
Right of withdrawal
We have done our best to make a beautiful, hand made product that we hope you will love in very difficult circumstances. IF the product disappoints you please return it, unworn, without hesitation for a full refund.
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal to the email address and send us an email at email@example.com within 14 days of receiving the goods. Be sure to include your order number and the name of the item you want to return.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g., a wrong or defective product).
The purchaser must return the goods within 14 days from the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
The online store has the right to withdraw from the sale and demand the return of the goods by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
The purchaser has the right to turn to (address) the online store within 14 days of the occurrence of a defect by emailing firstname.lastname@example.org.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all payments involved in the contract of sale.
The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 14 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed his/her wish to receive them by entering email address on the website and indicating his/her desire to receive direct mail.
The purchaser is able to opt-out of offers and newsletters sent to his/her email address at any time by letting us know via email or by following the instructions in an email containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be emailed or submitted by calling.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.